On August 27, I will be giving a SpeechTEK University course entitled Advanced Speech Application Tuning Topics.
This course will provide a synthesis of the speech application tuning methodology and techniques that we have been using - and continuously enhancing - over the past several years at Nu Echo. In essence, I will be describing the foundations (technical and methodological) of our tuning practice, which has proven so effective at delivering applications with very high success rates.
Even to those of you with significant tuning experience, I believe we will be able to provide a novel and, quite possibly, surprising perspective to this very challenging problem.
Here is the abstract, as it appears in the SpeechTEK program:
This course will teach participants a rigorous, data-driven speech application tuning methodology that will enable them to build robust speech applications that effectively deal with how real users actually behave, not how we would like them to behave. Topics include utterance and dialogue-level performance metrics, managing out-of-grammar utterances, techniques to effectively identify and address performance problems, dealing with multitoken utterances, tuning phonetic dictionaries, computing enhanced confidence scores, setting confidence thresholds, and running dialogue simulations. The presentation will be illustrated by numerous examples and interactive demonstrations using field data from real-life applications.
I am looking forward to seeing you there. And if you can’t make it to the course, please come see us at booth 513. I would be happy to give you a demonstration of some of the tuning tools we are using daily in our speech practice.
