Tag Archives: hostingservice

NuGram

NuGram Hosted Server client APIs now available

October 14, 2009 – 6:24 am

In order to ease the integration of dynamic grammars hosted on NuGram Hosted Server, the NuGram team has developed client APIs in a variety of programming languages. The code is available on Github, but a zip file can be downloaded directly from the NuGram web site.

Supported languages/systems are currently:

And there are more to come.

Using these APIs, it becomes really easy to create dynamically-generated grammars for use by your favorite hosted communication platform (be it a VoiceXML platform or one of the many new API-based platforms), or compute the semantic interpretation of a textual sentencehe following grammar template.

An example

Suppose we’d like to implement a simple voice dialing application. A dynamic grammar template (called voicedialer.abnf) for this application would look like the following:

To get a valid recognition grammar from this template, we need to provide data to the template engine (in this case the contact list) to fill in the blanks using call-specific information. This is called instantiating the dynamic grammar.

So to instantiate the template above and retrieve the URL for the SRGS XML representation of the generated grammar in Ruby, only four lines of code are needed:

As can be seen in this example, data used by the templating engine to create the resulting grammar is specified using native data structures of the host language (Ruby dictionaries/hashmaps in this case).

Adding dynamic grammars to voice applications has never been easier! All you need is register for a free account on NuGram Hosted Server and download the APIs.

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Nu Bot

The NuBot IVR Application Testing Solution Can Now Be Tried For Free

August 27, 2009 – 4:10 pm

Most people know that IVR applications should be extensively tested before they’re deployed. They should be tested to make sure that they perform as specified and that they will continue to do so under load. Yet, most applications are not tested nearly as much as they should, sometimes with dire consequences when a major problem is detected after the application goes live. One reason for this, naturally, is cost. Another reason is time, as slips in the project schedule often mean less time available for testing.

That’s where automated testing comes in. Automated tests should be a critical element of any IVR testing strategy since they can greatly reduce the time required for application testing, lower development costs, accelerate software release cycles, and increase application quality and stability.

Unfortunately, commercially available testing offerings are usually costly, complex to set up and operate, or both, which is why they are so rarely used. To address this problem, we have developed the NuBot Automated IVR Application Testing Platform, which we demonstrated this week at SpeechTEK 2009 in New York City. The NuBot Platform is an affordable automated IVR application testing solution that is both powerful and easy to use.

During the NuBot Beta 2 Program announced earlier this week, the NuBot Platform will be available free of charge as a SaaS solution through the NuBot Hosting Service. If you’re interested to learn more about the NuBot Beta Program, please contact us at nubot-beta@nuecho.com.

Hurry because the Beta Program only lasts until the end of November, 2009.

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