Monthly Archives: January 2010

Voice APIs: back to basics

We definitely live in interesting times. After years of pushing hard on VoiceXML (2.0 and 2.1), the industry comes up regularly with new approaches departing significantly from the newly proposed VoiceXML 3.0. And these approaches sometimes come from companies working hard on the VoiceXML standardization effort. For instance, last week Voxeo announced a new interface […]

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Reducing false accepts with decoys

As discussed in a previous post, one of the unfortunate consequences of out-of-grammar utterances is that they can cause many false accepts that may seriously degrade application performance and user experience. In order to illustrate this, let’s use the simple example of a small menu where callers must choose among three options: “validate”, “repeat”, and […]

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