Nu Echo and Ymor join forces to provide a state of the art automated IVR monitoring solution to the Netherlands and Europe
Ymor, the specialist in creative and innovative performance measurement methods focusing on the BENELUX market, and Nu Echo, a specialist in speech-enabled call center application development, testing, and tuning tools, announce the integration of the NuBot IVR Testing Platform into the Ymonitor Performance and Availability service.
“Integrating the NuBot Platform allows Ymor to support the Dutch market to a level unmatched by any other solution available today,” says Richard Budding, Co-Founder and Managing Director at Ymor. “By working closely with Nu Echo, we have been able to enhance an already feature-rich solution to meet our customer needs and requirements.”
Key benefits obtained by Ymor as a result of integrating the NuBot Platform include the ability to not only gather performance and availability metrics from IVR systems, but also to aggregate continuous data into their monitoring dashboard, through a flexible yet powerful web API. Such capabilities were previously unavailable in the Dutch market.
“We are very pleased to see our solution integrated into Ymor’s offering,” says Yves Normandin, Co-Founder and CEO of Nu Echo. “Our close collaboration with Ymor has enriched our testing and monitoring solutions, while making them available to enterprise and telecommunications organizations in the Dutch market.”
About Nu Echo
Nu Echo develops high performance speech recognition applications, as well as development, testing, and tuning products. Building on two decades of expertise in speech recognition application development, Nu Echo is uniquely equipped to deliver applications, services and product that simply work better. The company also provides a full range of professional services, including grammar development and tuning, speech application testing, and consulting. For more information, please visit http://www.nuecho.com.
Ymor is a pragmatic company that has built up a unique position in the field of performance management. Its focus areas include validation, monitoring, tuning and controlling of complex ICT-areas. Ymor’s expertise delivers added value for its customers, which is essential during the application life cycle. Ymor is a partner of Precise, a software producer of advanced performance management solutions. For more information please visit the company website on http://www.ymor.nl