Loquendo and Nu Echo announce partnership to expand PS offering

Loquendo and Nu Echo are proud to announce today the launch of a new partnership to provide a complete offering for the North American market, from speech technologies to professional services. This new partnership enables the companies to offer North American customers speech application development, dialog design, porting and tuning services to complement Loquendo’s existing […]

Read More

IVR Application Monitoring: What For?

I’ve recently blogged about what any good IVR monitoring service should provide in terms of reports. Now, let me take a step back, and address some of the reasons why you might want to consider monitoring your IVR application in the first place. Customer Satisfaction Customer satisfaction should be one of your primary objectives, as always. As […]

Read More

Nu Echo Introduces the Mirador IVR Application Monitoring Service

The most effective way to make sure your speech or Touch-Tone IVR systems are up and running and provide the user experience you expect MONTREAL, QC, February 8, 2011 – Nu Echo, creator of the NuBot Automated IVR Testing Platform, is introducing Mirador, an IVR Monitoring Service that makes sure your speech or Touch-Tone IVR […]

Read More

Testing dynamic grammars

In my post on NuGram and CouchDB, I neglected to mention how the dynamic grammar was authored and, most importantly, tested. Having a repeatable process for testing grammars is very important when developing a speech application, as most grammars change and get more complex over time. Of course, the grammar was authored with NuGram IDE. […]

Read More

Don’t let NuGram choose session IDs for you

Just after hitting the “Publish” button last week for my previous post on NuGram and CouchDB, I realized the code I wrote had a serious flaw. Remember it? Here’s an excerpt: There are basically two problems with this code: On line 3, the application creates a new session on NuGram Hosted Server and the unique […]

Read More

Bridging NuGram and CouchDB

Mark Headd, a new member of the Voxeo family, published a blog post last week on how to build speech recognition applications with Tropo. Since his post covered things like SRGS grammars and dynamic grammars, I couldn’t resist. I had to enter the fray and show how the dynamic SRGS grammar could be built using […]

Read More

What’s in your IVR application monitoring report?

In a recent discussion over Hacker News, someone came up with a request for an IVR application monitoring service, suggesting that this is something which should be rather easy to build. Indeed, the dialing is rather easy. A few hacks with Tropo, Twilio or some custom Asterisk scripts would do the trick, but keep in […]

Read More

Ruby NuGram Server API now available as a gem

Jason Goecke, VP Innovation at Voxeo Labs and one of two founders of Adhearsion, is at the RHoK #2 (Random Hacks of Kindness) in San Francisco this weekend. In an effort to further simplify the use of our NuGram Hosted ServerAPI, he turned the Ruby API into a full-fledged Ruby gem. The code is available from […]

Read More

Grammar tips & tricks #3 – Use of global tags

Tip #3: In SRGS grammars, use global semantic interpretation (SI) tags to simplify SI tags in rule expansions. It is fairly common in SRGS grammars to put some form of computation in semantics tags. For example, checksum algorithms (like the Luhn algorithm) are commonly used in credit card number grammars. When grammars contain those kind […]

Read More